Privacy Notice
[Last Updated – 15 May 2021]
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Thank you for choosing to be a part of Velvet Rani Couture’s (“we” or “us” or “our) journey. We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this policy, or our practices with regards to your personal information, please contact us at velvetranicouture@outlook.com
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In this privacy notice, we seek to explain in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully. If there are any terms in this policy that you do not agree with, please discontinue use of our services.
This Privacy Notice applies to all information that is collected through our services; this means when you visit our website velvetranicouture.com and more generally use any of our services, which includes the interactions you have with us through email, text, and or social platforms, as well as, any related services, sales, marketing or events.
By accessing, using, or engaging in our service, via our websites or otherwise, you agree to this Privacy Notice. Please read this policy carefully as it will help you understand what we do with the information that we collect.
WHAT THIS NOTICE WILL COVER
1. WHAT INFORMATION WE COLLECT
We only collect information that you provide us, and this information is at your disclosure.
This information could be collected when you register on the Website, and or express an interest in obtaining information our products, such as when you participate in activities on the website or otherwise contact us.
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The information we collect may include the following:
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Personal Data, such as your name, shipping address, email address, and telephone number.
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Payment Data, necessary to process your payment to make purchases, such as payment method and payment/transaction ID, for:
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Online store payments: All payment data, and associated transaction ID is stored by our payment processor Squareup.com, you may find their privacy notice at https://squareup.com/gb/en/legal/general/privacy
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Bank Transfers: All payment data is stored by our receiving account Starling Bank, you may find their privacy notice at https://www.starlingbank.com/legal/privacy-notice/
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Data from Contests, Giveaways, and Surveys, such as personal data and other information you may provide when entering contests or giveaways, when responding to surveys, providing client testimonials and or client photos.
2. HOW WE USE YOUR INFORMATION
Your information is used for legitimate business interests, for us to fulfil of our contract with you, compliance with our legal obligations, and/or your consent.
Specifically, we may use information collected about you:
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To perform our contract with you, so that we may fulfil and manage your orders, payments, delivery, and other transactions related to your purchase.
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To contact you, by email, telephone, SMS, or other equivalent forms of electronic communication, so that we can support your enquiries and order management.
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For analysis and improvement, such as feedback, trend, and promotional campaign analyses, so that we can evaluate and improve our service, products, marketing, and your experience.
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Online posts (with your explicit consent), so that we can share within our social and public domains with others, identifiable feedback and customer modelled instances. Anonymised feedback is not exempt.
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With third-party service providers, so that they can perform services for us or on our behalf, including payment processing and online store hosting services and data analysis.
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For marketing communications, with your consent, or with an opportunity for you to withdraw consent, so that we may advise and engage you in marketing and promotional campaigns.
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For prize draws and competitions, so that we may administer prize draws and competitions that you elected to participate in.
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3. WHEN WE SHARE YOUR INFORMATION
We will only share information with your consent, to comply with laws, to provide you with services procured, to protect your rights, and to fulfil our business obligations.
We may process or share your data that we hold based on the following legal basis:
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Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
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Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
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Performance of a Contract: Where we have entered a contract with you, we may process your personal information to fulfil the terms of our contract.
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Legal Obligations: We may disclose your information where we are legally required to do so, in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
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Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.
4. WHO WE SHARE YOUR INFORMATION WITH
We do not share your information with third parties.
We do not share or disclose your information with any third-party beyond the means of processing your order, and for which is required to fulfil our contract to you. If we have processed your data based on your consent and you wish to revoke your consent, please contact us.
5. HOW LONG WE RETAIN YOUR INFORMATION
We keep your information for as long as necessary to fulfil the purposes outlined in this privacy notice unless otherwise required by law.
We will keep your personal information for as long as you deem it necessary and for the purposes set out in this privacy notice.
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6. HOW WE KEEP YOUR INFORMATION SAFE
The security of data is important to us, and we strive to use acceptable means to protect it. We must remember that no method of transmission over the Internet, or method of electronic storage, perfect or impenetrable, as such we cannot guarantee the absolute security of Personal Data. The transmission of personal information to and from our website and communication platform is at your own risk. You should only access our website and communication platform within a secure environment.
7. COLLECTING INFORMATIONF FROM MINORS
We do not knowingly collect data, nor market to anyone under the age of 18.
By using website and engaging in our services, you represent that you are at least 18, or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of our services. If we learn that personal information from users less than 18 years of age has been collected without the verification of parental consent, we will take reasonable measures to promptly delete such data from our records. If you become aware of any data, we may have collected from children under age 18, please contact us at velvetranicouture@outlook.com.
8. YOUR PRIVACY RIGHTS
Within some regions, such as the European Economic Area, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.
In some regions (like the European Economic Area), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. To make such a request, please submit a subject access request with the details below to us via email. We will consider and act upon any request in accordance with applicable data protection laws within 30 days.
SAR details:
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Website / Platform
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Name
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Email used to access the website
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If you are the person / guardian or representative
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Which law is the request being made under
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Reason for the submitting request
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details of your action request or question
Where we rely on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note, that this will not affect the lawfulness of the processing before its withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
If you are a resident in the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.
If you are a resident in Switzerland, the contact details for the data protection authorities are available here: https://www.edoeb.admin.ch/edoeb/en/home.html.
9. HOW WE MAKE UPDATES TO THIS NOTICE
At times we may need to make changes to the notice. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.
When we make changes to the notice, it will be posted as new Privacy Notice to this page and the revised version will be indicated by the “last updated”. Changes or modifications will be effective immediately as soon as it is accessible.
Your continued use of our websites and engagement after we make changes is deemed to be acceptance of those changes, so please check this Privacy Notice periodically for updates.
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10. HOW YOU CAN CONTACT US
If you have any questions about this Privacy Notice, you can contact us, by email: velvetranicouture@outlook.com